Joint Commission International
(JCI) Accredited Hospital

PATIENT AND VISITOR INFORMATION

Registration

If you are visiting Apollo Bramwell Hospital for the first time for admission or as an in-patient or out-patient, you need to first register (this will be a lifetime registration). Kindly approach the Registration Desk and our staff will guide you through the Registration process. You will be issued a Smart Card bearing a Unique Hospital Identification Number (UHID) and upon your registration an electronic hospital record file will be generated.

Outpatient Visit

If you are visiting as an outpatient for consultations and investigations you will be guided by a secretary to the appropriate consultation chamber after the registration process is complete.

You are required to meet a nurse prior to seeing the doctor for vitals check such as fever, blood pressure , height and weight. Therefore it is prudent to come 15 minutes before the appointed time.

Admission Process

On arrival at the Hospital you are requested to approach the Registration Desk wherein the admission process will be completed. You will be asked a few relevant questions which will enable us to quickly complete this process.

Please remember to provide us with correct information, as this may help you in case of insurance claims. The Different categories of rooms/beds available in the hospital are allotted depending on your choice and availability.

When you report for admission, please bring your registration card and Doctors advice slip.

You shall receive two visitors’ passes for your well-wishers to visit you during the visiting hours. In case of ICU admission, only one ICU pass shall be issued to your attendant.


Check – out time

We wish to plan your discharge in advance and will therefore ensure you are given a planned discharge time a grace period of three (3) hours is taken into consideration at the time of admission and one (1) hour discharge while finalizing your bill. For billing purpose a stay up to six (6) hours before and after checkout time will be considered half day and more than six (6) hours will be treated as full day.

Please contact the Billing Manager for any clarification regarding billing.

For payments, you may contact the billing personnel at level 4 on extension number 2404 or Out Patient Billing Office on the ground floor on extension 1028/1029.


Insurance and payments

Advance payment is required at the time of admission.

Insurance patients are required to produce all details of their insurance policy at the Corporate Desk.

The Corporate Officer will act as a facilitator for the insured and Apollo Bramwell Hospital in procuring the pre-guarantee of payment from the respective insurance company prior to admission.

Patient will be informed of the approval/refusal prior to admission.

Corporate /Credit patients will have to submit the credit / authorization letter at the Admission Desk.

Payment Options

  • Cash in Mauritian Rupees or Foreign currency – US Dollars, Pounds ,Euros
  • Credit card – only Mastercard and Visa
  • Bank Transfer at least 5 working days before the admission

Quote estimate

Please ask your Doctor or Billing Department to give an estimate based on the proposed treatment plan and the expected duration of the stay.

PAYMENT SHOULD BE MADE ONLY TO BILLING DEPARTMENT PERSONNEL AND NOT TO ANY OTHER INDIVIDUAL.


Visiting Hours

We recognize the importance of support from family and friends for all patients admitted to the hospital. However, at ABH, patient care is our primary concern and in order to enhance the quality of care, a special visiting policy and certain regulations have been implemented. Daily visiting hours are:

  • 1-2 p.m (Two visitors per Patient at a time)
  • 6-8 p.m (Two visitors per Patient at a time)
  • Maternity Ward Open visiting for partner of the new mother
  • Paediatric Ward Open visiting for one parent / guardian
  • Neonatal Ward Open visiting for one parent / guardian

Exceptions to the above are at the discretion of the nurse in charge at the time e.g. dying patient.

Visiting Patients in Non-Critical Areas:

All visitors need to take Visitors access pass from the registration desk.

  • After the visit is over, the visitors will return the visitor’s pass to the in-patient admission office.
  • No flowers are allowed to be taken by the visitors into hospital, as these are potential source of infection.
  • No food or fluids are permitted to be brought in from outside.
  • Children can visit but for short periods only. This will be advised by the nursing team.

Visiting Patients in Critical Care Areas:
  • Only one visitor per patient is allowed in the critical care unit.
  • Visitors have to wear disposable gown (complete set) before entering the critical care area.
  • The gown would be available at the in-patient admission office on the ground floor.

The disposable set should be used only once and needs to be disposed in the designated waste bag placed outside the critical care unit. Religious representatives, upon request from the patient or relative following discussion with the nursing team, can be arranged. This can be outside of the normal visiting hours and for one hour.

Sixth Floor
  • Up to two relatives can stay with an adult patient.
  • Up to two parents can stay with a child.

Company Visitors to Administrative Area
  • All company visitors have to take a pass from the reception / information desk before accessing the administrative area.
  • The visitors have to write their names, addresses, contact number and purpose of their visit on the form before they have accss.
  • The reception staff will check with the persons concerned before giving a pass to the visitor – signed by the reception staff
  • The persons to whom the visitor is scheduled to meet will sign the visitor pass-before the visitor leaves the Administration block.

Food & Flowers

Flowers may look attractive but they are also a potential source of serious infections. No flowers/ plants are permitted in the hospital. Food from outside is another source of spreading infection and hence strictly prohibited in this hospital. The patient is supplied with the diet prescribed by the doctor.




PATIENT FACILITIES

Apollo Bramwell Hospital is deeply committed to the highest standards of excellence in medical care. At the same time we place a lot of importance on the traditional values of hospitality and compassionate patient care. Our primary concerns are our patients’ health and comfort and that they are given the best possible care once they enter the portals of our hospital.

Apollo Bramwell Hospital has designed the Total Safety Program because the safety of our patients is of utmost importance. We provide 24-hour security, closed circuit television (CCTV) in all public areas and an in-room safe to lock up your personal belongings.

Apollo Bramwell Hospital offers a choice of patient rooms, all air conditioned. All patient beds are electronically operated with a remote control for maximum patient comfort and are provided with oxygen suction and compressed air supply.

All Single Private Rooms and above are equipped with internet access.

Room Categories

General Ward

The General Ward consists of 6, 7 or 10 beds separated by curtain partitions. A common LCD television with satellite cable connection and multiple telephones have been provided for the convenience of patients.


Single Private Rooms

These rooms are equipped with an LCD television, telephone, full height storage unit, electronic safe, side coffee table and sofa bed for family. The rooms have a large bathroom.

Single occupancy room

  • LCD television
  • Telephone at bed side
  • Full height storage unit with electronic safe
  • Side coffee table
  • Sofa bed for attendant
  • Large washroom
  • All beds are electronically operated with remote control
  • All beds are provided with medical gas pipe line of oxygen and compressed air supply
  • Suction Points are available at each bed side

Private rooms for Pediatric patients are available.


Deluxe Rooms

The Deluxe Rooms are very spacious and have been furnished with a sofa set, dining table, full height storage unit, electronic safe and LCD television. The sofa can be converted into beds for 2 family members.


Suite Rooms

Our suites are beautifully furnished spacious dual rooms with a separate lounge for visitors to ensure maximum patient comfort. The suite has multiple LCD televisions and a large dining area. Two full height storage units with electronic safes, a refrigerator and a separate bathroom for family/visitors are provided.


The Presidential Suite

Our Presidential Suite is elegantly designed, like a 5-star hotel room, with a well furnished patient room, visitor’s room and lounge. This special suite is equipped with a pantry an d 24-hour butler service. An electronic door access for high security is provided in addition to other suite room facilities.


Other Facilities

Visitors Lounge

A common Visitors Lounge for patients of Deluxe and Suite Rooms is available with Cafeteria service on the 5th and 6th floor.

International Patient Lounge

A special lobby for International Patient Services has been designed on the 2nd floor with facilitates for communication, visa, ticketing and travel.

Dietetic Services

Diet is an integral part of patient care. Our dieticians, in association with the doctor and nurse, will assess a patient’s diet needs. Diet counseling is offered for obesity, cardiac disease, hypertension, diabetes, liver disorders, malnutrition, renal disorder, anemia , gout, nutrition during pregnancy and lactation, infant nutrition, gastro-intestinal disorders, etc. We also offer diet counseling to outpatients through our Outpatient Diet Clinic.

Food & Beverage Service

Patients and their visitors have access to the finest selection of cuisines at the hospital. An a la carte menu with in-room dining facilities is available and food is expertly prepared by Bramwell Catering. Exceptional food quality and timely delivery of food are an integral part of our service.

Laundry

We provide laundry service for family/ attendants staying with patients; this will be billed at the time of the patient’s discharge.

Gift Shop

A gift shop is located in the main lobby. It sells a variety of lovely gifts including cards, magazines, books and other gift items.

ATM Service

National Commercial Bank has an ATM in the main lobby.

Café

For the convenience of patient’s attendants and visitors, a café is located in the main lobby of the Hospital.

Transport

Ambulance services are available for pick up as well as drop off.

Pharmacy

Apollo Bramwell Hospital offers a 24 - hour Inpatient and Outpatient Pharmacy.

Security

We provide 24-hour security at the hospital and have CCTV cameras in all public areas. All rooms are fitted with an electronic safe.



ADVANCE TECHNOLOGY

PACS & EMR: Digital and Paperless technology

Picture Archiving and Communications System (PACS), enables radiology images to be stored electronically and viewed on high resolution screens, for early diagnosis. Furthermore these are available not only to imaging specialists but to the treating physicians thus enhancing interdisciplinary approach to diagnosis.

PACS technology, now used by most of the leading hospitals in the world, is an electronic and filmless information system for acquiring, sorting, transporting, storing and displaying all types of medical images including x-rays, MRI and endoscopy.

With the introduction of hospital wide PACS, Apollo Bramwell proposes to deliver the highest standards of quality and care. PACS enables immediate transmission of images to doctors in critical areas there by reducing delays in diagnosis. Also PACS indirectly improves service by reducing re-exposures.

Electronic Medical Records (EMR) refers to electronically maintained online medical records which replace the heavy and cumbersome physical files of old which were restricted in accessibility. EMR can be accessed at multiple locations by multiple users reducing errors in medication and delays in monitoring of patients. By reducing the use of paper, ABH reaffirms to the global strategy of preserving the environment.

Dual Source 64 slice CT scan: Revolutionizing Cardiac Imaging

This multi-slice CT scanner is an important advance in diagnostic cardiology, as the technology is twice as fast compared to other 64 slice CT machines and captures high resolution images of a beating heart in seconds without the need for heart slowing medications. For example, chest examinations now only require a scan time of 0.6 seconds.

Moreover, the dual source is not only the world’s fastest CT scanner, but also the one with the lowest radiation exposure. Hence, it is an advantage for trauma patients and young children who may otherwise require multiple radiation exposures due to lengthier examination times of the current CT scanners.

High Field Strength MRI for uncompromised quality

Magnetic Resonance Imaging with Achieva 1.5T SE provides uncompromised quality in challenging applications like large field-of-view for abdominal and breast imaging, uniform fat suppression in all anatomies, and consistent off-center imaging, across patients of all heights and body weight. Powerful gradients, scalable FreeWave Radio Frequency receiver, SENSE parallel imaging and a large homogenous FOV are all included in a scalable, cost-conscious system.

  • Comprehensive clinical capabilities
  • Flexible upgrade path to higher RF channels, coils & SENSE parallel imaging for faster exams
  • SmartExam: One click for consistent and reproducible MRI exams. Available for Brain, Spine, Knee, Shoulder and Breast
  • Advanced viewing & processing tolls
  • Access new and more advanced applications, workflow enhancements and performance boosts through comprehensive upgrade paths, keeping your options open for tomorrow.

Whole Body MRI

Whole Body MRI is effective for evaluating the entire skeleton in patients with suspected bone metastasis (cancer that spread to the bone from other parts of the body) in a single imaging scan-and it only takes between 15 and 19 minutes. Besides its accuracy and quickness the fact that it’s an MRI scan means it’s non-invasive and there is no radiation risk to the patient. Whole Body MRI can also detect metastases in other parts of the body besides the bones, such as in the brain, lung or liver.

Telemedicine

The new concept of Telemedicine in the Indian Ocean region will bridge geographical distances and provide far distant consultations and second opinions.

Telemedicine as applied to medical practice results in:

  • Reduced need to transfer of non-critical patients to a site of medical expertise.
  • Decrease in the re-allocation of medical specialists to the patient.
  • Decrease in the average length of stay (ALOS) in the hospital thus reducing healthcare cost and supporting patient acceptability.
  • More effective and efficient use of medical and technological resources.
  • Improved patient care due to better level of consultations between medical practitioners.

Cathlab with StenBoost Technology

Making the invisible – visible!

StentBoost technology at ABH will become an invaluable tool in the routine practice of cardiologists and will improve success rates in stent deployment.

StentBoost is a non-invasive interventional tool that enables cardiologists to see the stent in relation to the vessel during procedures to immediately check the deployment and expansion of stents in the coronary arteries – while the patient is still in the examination room and the catheter is in place.

The key advantage of stent boost is the speed with which the images are available during a procedure.

  • Save time by instantly checking and correcting the pre-deployment position of stents during the procedure.
  • Save money by shortening procedures and potentially eliminating repeats.


INPATIENT SERVICE INFO

Room Service

Our Food and beverage service timings are:

  • Breakfast : - 7.30 am – 8.30 am
  • Lunch : - 11.30 am – 1.30 pm
  • Afternoon tea : - 3:30 pm – 4.30 pm
  • Dinner : - 6:30pm – 8.00 pm

Any other order besides these services will take 45 minutes from the time of order and will be charged separately. Please feel free to discuss your prescribed diet with our in-house dietician. Once a diet has been designed for your specific needs we do not advocate any change without first discussing with your doctor or dietician.

Housekeeping

Housekeeping department will look after the cleanliness of your room. The housekeepers will clean your room twice a day.

We solicit your cooperation and support in keeping your hospital clean. Kindly avoid flushing any materials like cotton bandages sanitary napkins etc., in the toilet. Please do not dispose waste/ rubbish anywhere except into the bins provided for the purpose.

Guest Services

Family members of the Single/ Double/ Deluxe/ Suites room can make use of the guest room service . Menu a la carte is available. Personal need items like soap, toothpaste, sanitary napkins etc, can be ordered on payment.

Visitors can also buy meals and refreshments from the Café, located on the Ground Floor.

Dietetic Department

The Diet is an integral part of your medication. Therefore food from outside source is discouraged. Our dieticians, in association with your doctor and nurse, will assess your diet needs.

You are advised to follow the dietary instructions specified by them for speedy recovery . Religious sentiments of the patients will be considered while deciding on the diets. Kindly inform the dietician of the same.

Your Care and Treatment

Your care and treatment in this hospital will be based on the best and most recent advancement in healthcare. As an in-patient, you will have a team working together to assure that you receive the finest care available. You and your family members are the most important part of this team. We encourage you to ask questions and offer your opinions in your treatment and care. If you have any concern about your care, we encourage you to contact your doctor or the nurse.

Consent to Treatment

While you are in hospital, doctors will explain any proposed treatment to help you decide whether or not to agree to it. We must by law obtain your written consent to any operation and many other procedures (including investigations). There are duty doctors who will explain the risks, benefits and any alternatives. You will then be asked to sign a consent form. If you are doubtful about any aspect of the treatment proposed you may request to speak to the Nurse Supervisor or Duty Doctor. Some procedures do not require formal written consent, but nursing staff will explain the risks, benefits and alternatives before asking for your verbal consent.

Diagnostic Tests

During your stay you might have to undergo various tests to find out more about your condition. The attending staff will arrange your test at a convenient time. Information leaflets are available about the tests. Please ask the Customer Support Secretary to provide you the same.

Medical Information

Whenever you come to hospital, we will ask you for some information, which is relevant to your care. Please tell staff if you:

  • Have any allergy to any specific medicines or foods
  • Have been taking any medicines
  • Have any valuables or money to be stored

Preparation before Surgery

Things to Tell

If you let your care provider (doctor/nurse) know these things they can take better care of you:

  • How to contact your family
  • Foods you do not like or food allergies
  • Any unusual allergies to medicines or tests dyes
  • Eye or hearing problems
  • Who will be with you at home after surgery
  • Whether you are on any blood thinner for example: Aspirin or Ceruvin
Consent Forms

You or your relative has to sign the Consent Form prior to the Surgery or Procedure.

Pre-Anesthetic check (PAC)

PAC will be done prior to your surgery by a qualified anesthetist to ensure that you understand the procedure to be undertaken and the likely postoperative course. It basically involves assessment of the general medical status and fitness for anesthesia.

Preparation on the day of Surgery Nothing by Mouth (NBM)

The reason for this NBM is to prevent you from vomiting during anesthesia administration, which may then cause complications. Fasting periods are six hours for food and two hours for clear fluids before your surgery. Drinking tea / coffee with skimmed milk is recommended. These guidelines are for patients having a general anesthetic. Patients who are having surgery under local anesthesia are allowed to eat and drink as normal. If your mouth gets too dry, you can rinse it with water but DO NOT SWALLOW IT.

Things for your family to ask

Your family should ask for the following information from your nurse before you go to the operating room:

  • The time of surgery
  • Visiting Hours
  • Progress reports – who will give them and how often
  • Your location after surgery
  • Visiting time and place after surgery
  • Items you are allowed to keep within intensive care, if you are shifted there
  • What would be done with your clothing, glasses, hearing aid, dentures etc?
  • Detainments of room after you are taken for surgery.
Pre operative preparation

There are a few things, which might be done to your body like removing body hair, cleaning the skin with betadine, removing nail polish and lipstick etc.

What to wear

On the day of surgery you should wake up early enough to take a shower, shave (men) and brush your teeth. You will be provided a gown to wear to the operating room. You will be asked to remove dentures, hairpins, jewelry, hairpieces, and nail polish, make up including lipstick, contact lenses, prosthesis/ false limbs, and all undergarments.

Transfer to the Operating Theatre

You will be wheeled into the theatre on stretcher/wheelchair accompanied by your nurse on the scheduled time and day.

Anesthesia Administration

Your anesthetist, as part of procedure, may ask you to breathe oxygen through a mask and tubing for approximately two minutes. Although this is sometimes claustrophobic, it is an important part of the procedure. You may feel more comfortable holding the mask by yourself.

Your anesthetist is always with you throughout your surgery and will wake you up at the end of the procedure. The time you are kept asleep is determined by the length of the procedure. At the completion of your operation, you will be transferred to the post operative room where you may take some time to wake-up before you return to the ward. Anesthesia often causes amnesia so you may not recall anything of your visit to the operating theatre.

DRIP

You may have seen patients with bottles/bags of fluid connected to their arm either in hospitals you have visited or on television. This is known as a “drip”. There are a variety of reasons why you may need a “drip”, which will be determined and prescribed by your doctor. In theatres your anesthetist may prescribe a drip to maintain your fluid levels during surgery and throughout your postoperative period.

After the Surgery

Length of stay in the Post Operative Room

This depends on the type of surgery, and the type of anesthesia. If you have had general anesthesia you will be monitored for a minimum of twenty minutes, but the ward nurse may not collect you until the team member caring for you arranges for you to go back to your room/ward. Each person responds differently to general anesthesia.

If you have had an operation before and you were sick, tell the anesthetist when he/she comes to see you in your room/ward . Alternatively, express your concerns to a team member, and if you have not already seen an anesthetist tell him/her in the anesthetic room. Once in recovery we will make you as comfortable as we can, which may include anti-sickness medications.

Pain

Pain tolerance is an individual characteristic. Everyone feels some pain after surgery but the perceived magnitude of pain differs for each person. It may be particularly severe within first few hours. Pain medicine will be administered as appropriate. It lets you rest and move around with more ease. Pain medication works best if you do not wait too long to ask for it. If you do not let your nurse know about your pain, he/she may think you do not need relief.

Food / Drink

This depends on the type of the surgery you are having, however, if it is minor surgery and you feel thirsty while in the post operative room, then sips of water will be offered to you. If you have had major surgery and are awake then sips of water will be offered, provided you can tolerate without feeling nauseas. Your surgeon will be able to tell you when you may be able to tolerate solid food after surgery.

Visit from your family after surgery at visiting hours unless renegotiated with the nursing team.


When your family leaves after a visit, they should tell you and your nurse whether they can be reached and when they plan to return. Note: Depending on your recuperative abilities and the type of surgery you had, you will be transferred either to the ward or the critical care unit.

Other Information

Food & Flowers

Flowers may look attractive but they are also a potential source of serious infections. No flowers/ plants are permitted in the hospital. Food from outside is another source of spreading infection and hence strictly prohibited in this hospital. The patient is supplied with the diet prescribed by the doctor.

Electronic Gadgets

Televisions with satellite TV connections are provided in all patient and public areas of this hospital . As a policy we do not allow any patient or his/her attendant to bring their personal electronic gadgets like DVD players or music system etc.

Fire Safety

The hospital has regular fire drills to ensure patient safety and staff efficiency in the event of an emergency. The sound of the fire alarm is often for drill purposes only; but always listen carefully to the instructions that follow on the public address system. When you hear the fire alarm, the location of the fire will be announced over the public address system. Elevators in that area are shut down. Fire Exit staircases, located in all areas of the hospital can be opened and used during any fire emergency. For your safety during a fire drill, please remain where you are. As soon as the drill is over, “all clear” will be announced.

Smoking and consumption of alcohol

Apollo Bramwell Hospital commits to a smoke-free environment. Smoking is not permitted within Apollo Bramwell Hospital’s building or within 50 feet of its buildings, entranceways, balconies and/or courtyards. Similarly, the hospital policy strictly prohibits consumption of alcohol anywhere on the hospital premises.

Photographs

Patients and visitors are requested not to take any photographs inside the hospital without prior authorisation.

Discharge

  • As per your treatment plan when your doctor ascertains that you may be able to go home, he/she will inform you and indicate this in your medical record.
  • The Customer Support Secretary will inform you when your final bill is ready. You will have to visit Inpatient Billing department located on level-4.
  • The discharge Coordinator will be coordinating with you and your family members on all discharge related matters.
  • In case you require a wheel chair/stretcher, ambulance service, please inform the Nurse and she will organize this through the Customer Support Secretary.
  • Please vacate the room at the earliest convenience, as the other patients will require the facility.
  • Kindly return the attendant’s / visitors passes to the billing personnel while settling your final bill to avoid additional charge of Rs 500/- per card. This charge is imposed to avoid any kind of misuse of these passes.

Checklist upon leaving the hospital

We are happy for you as you leave the hospital in better health but would advise you the follow issues:-

  • Have you kept the copy of the hospital bill and all other papers given by your caregivers? This will help you while filing your insurance claims.
  • Have you checked the wardrobe, bedside furniture and bathroom for personal items?
  • Have you received a prescription from your doctor and did you understand the instructions?
  • Please ensure you fully understand your medication instructions-your nurse will help you with this.
  • Have you taken all the discharge medications from our Pharmacy?
  • Have you booked a follow up appointment with your doctor/Surgeon?
  • Have you returned the attendant pass to the Inpatient Cash Counter?
  • Have you returned your feedback form with suggestion to Customer Support Secretary?

Complaints, Queries, Suggestions

We welcome your feedback on our services to help us meet the patients’ need. Patient feedback forms will be handed over to you by the Customer Support Secretaries.

If you have any complaint about any aspects of our service, please approach the Customer Support Secretary and they will hand you a complaint form which has to be filled and returned back. All complaints are dealt with by our Quality Department and reply will be given in less than 72 hours. We hope that your hospital visit will be a pleasant one and our staff shall match up to your expectations.

OUTPATIENT SERVICE INFO

Appointment Scheduling

An appointment with a consultant may be scheduled by contacting the Appointment Call Centre at (230)605-1000.

Same day appointments may also be scheduled at the Registration Desk on a walk-in basis, subject to the availability of the consultant on that day.

When a patient is not sure which specialty consultant he or she should see, they may meet with the triage nurse when they come to the hospital. The triage nurse will guide the patient to the right specialty after discussing the matter with the patient in private. Separate rooms are available in the main lobby to interact with the triage nurse in private.

Outpatient Consultation

Outpatient Consultation Services are located on the ground floor of the hospital behind the Registration Desk. The personnel at the Registration Desk will escort the patient and family members to the respective Outpatient Department as per the appointment schedule.

The Outpatient Department hours are as follows:

  • From 8h00 to 20h00 Monday to Friday
  • From 8h00 to 16h00 on Saturdays

We also have also extended hours for some clinics which are as follows:

  • Up to 22h00 on Tuesdays and Thursdays
  • From 9h00 to 13h00 on Sundays

The Outpatient Consultation Services of the hospital are divided into three bays. Some of the departments situated in each bay are as follows:

  • Bay 1 – Health and Wellness, Cardiology, Ophthalmology, Cardio-thoracic Surgery Gynecology, ENT ,Optical Shop, Dental, Speech Therapy
  • Bay 2 – General and Laparoscopic Surgery, Urology, Uro Dynamic Lab, Nephrology, Gastroenterology, Orthopaedics, , Neurology, Neuro Surgery, Pulmonologist and
  • Bay 3 –Endocrinology, Internal Medicine, Psychiatry, Psychology consultation, Dermatology and Pediatrics and Neonatology.

Treatment rooms are provided in the Outpatient Department, where the vitals are taken for all patients prior to every visit.

We maintain patient confidentially at all times and practice patient education too.

Speciality Clinics

The Outpatient Department also runs specialty clinics such as the Breast Clinic, the Cervical Cancer Prevention Clinic, the Sugar Clinic, the Stone Clinic and the Prostate Clinic. For more information, please visit the Reception desk in the maing lobby or call on 6051000

Diagnostic Service

Apollo Bramwell Hospital has some of the most advanced, state-of-the-art diagnostic facilities. We take quality control seriously and take great care to ensure strict quality control and accuracy in all investigations. Our radiology and laboratory services are available 24 hours a day.

Some of the diagnostic services available in the hospital are as follows:

Cardiology Diagnostic Services
  • ECG
  • Stress Test
  • Holter Monitor
  • Echo with Color Doppler
Endoscopy Services
  • Gastroscopy
  • Colonoscopy (under sedation)
  • Duodenoscopy(under sedation)
Respiratory Diagnostic Procedures
  • Pulmonary Function Test
  • Bronchoscope (under sedation)
Neurology Diagnostic Services
  • EEG
Other Diagnostic Procedures
  • Audiometry
  • Uro Dynamics
  • Diagnostic Ophthalmology - A Scan, B Scan, HVF (Visual Field Analyzer), Pachymetry, Retinal Camera, Auto Kerato-Refractometer.
  • Dental X-Ray & OPG
Radiology Services
  • X-ray
  • Fluoroscopy
  • Dual Source Multi Slice CT Scan
  • 1.5 Tesla MRI
  • Ultrasound
  • Mammography
  • CT Angio
  • 3D Ultrasound and Color- Doppler
Laboratory Services

The Department of Laboratory Medicine is equipped with the latest technology, trained professionals, and a team of well-qualified pathologists in the following fields:

  • Biochemistry
  • Hematology
  • Microbiology
  • Histopathology
  • Cytology
  • Immunohistochemistry Study
  • Immunofluorescence Study
  • Frozen Section
  • Blood Storage with Cross Matching

Physiotherapy

The Department of Physiotherapy at Apollo Bramwell Hospital (ABH) offers comprehensive services in the areas of:

  • Cardiac Rehabilitation
  • Neuro Rehabilitation
  • Physiotherapy in Orthopedics
  • Physiotherapy in Obstetrics and Gynecology
  • Pain Management
  • Physiotherapy in Sports Injuries
  • Physiotherapy for ICU Patients
  • Physiotherapy in Pediatrics
  • Physiotherapy in Rheumatology

Physiotherapy services are available for hospitalized patients (Inpatients) as well as for external patients (Outpatients). Outpatient physiotherapy services at Apollo Bramwell Hospital are conveniently located on the ground floor in a spacious and aesthetic environment. It includes 5 specialized treatment rooms with a large rehabilitation hall housing high-tech equipment for delivering professional and focused physiotherapy care.

Health & Wellness Centre

At Apollo Bramwell Hospital (ABH) Health and Wellness Centre, we focus on the concept of well-being and healthy life habits through Preventive Health Check Packages. We have designed various packages, taking into account the entire cross-section of people from various age groups and backgrounds. We offer the following packages:

  • ABH Health Check
  • ABH Executive Health Check
  • ABH Cardiac Check
  • ABH Advanced Cardiac Check
  • ABH Well Women Check
  • ABH Senior Citizens Health Check
  • ABH Diabetic Check
  • ABH Child Health Check

Emergency and Ambulance Services

The Apollo Bramwell Hospital Emergency Department is geared to meet all medical and surgical emergencies, including pediatrics, obstetrics, geriatrics and poly trauma 24 hours a day. It is backed by consultants from all specialties and super specialties around the clock for all critical conditions. Our Emergency Department houses an operation theatre for all emergency surgeries and procedures. We have a modern and well-equipped ambulance which operates 24/7 with experienced doctors and nurses. The ambulance has provisions for Advanced Cardiac Life Support (ACLS) and Basic Life Support (BLS). Whenever an ambulance is needed, just dial our 3-digit private medical ambulance 24H hotline number ‘132’

Emergency Rescue Motorcycles

The three new Harley-Davidson bikes are an important addition to the hospital’s emergency services with the growing number of emergency cases treated at Apollo Bramwell.

The bikes are manned by Apollo Bramwell’s emergency response teams which include an experienced rider and a nurse. The motorcycles carry the same equipment as an ambulance, with the exception of a stretcher.

Patient Transportation

Upon arrival at the hospital, if you or someone in your party requires a wheel chair or stretcher, please contact the Reception/Information Desk located in the main lobby or call 6051000 for assistance.

Diet Clinic

The diet clinic is located in the Outpatient Department. Dieticians will provide you with a customized diet charts after careful consideration of your therapeutic needs prescribed by your doctor.

Report Delivery

Reports can be collected at Report Delivery located in the 1st bay of the Outpatient Department. Reports can also be delivered by email. Radiology Images are delivered on DVD.

Refreshment Facilities

For the convenience of patients and guests, a cafeteria is located in the main lobby of the hospital.

Gift Shop

In the ARCASA gift shop in the main lobby, you will find interesting and beautiful items to give as gifts or take home for yourself.

Outpatient Pharmacy

The Outpatient Pharmacy in the main lobby is open 24 hours a day, 7 days a week.

Bank & ATM Service

National Commercial Bank has an ATM in the main lobby on the ground floor of the hospital.

Outpatient Billing Counter

For the convenience of our patients, multiple billing points are spread throughout the ground floor. The location of these billing points are:

  • First Bay
  • Third Bay
  • Pharmacy
  • Main Lobby

Patients may choose to make any type of payment at any one of the above billing counters. Payments can be made in cash, or by cheque or credit card.

Smoking and Consumption of Alcohol

Apollo Bramwell Hospital commits to a smoke-free environment. Smoking is not permitted inside Apollo Bramwell Hospital or within 50 feet of its buildings, entryways, balconies and/or courtyards. Similarly, the hospital policy strictly prohibits consumption of alcohol anywhere on the hospital premises.

Mobile Phone and Photographs

Patients and visitors are requested to switch off or turn mobile phones to silent or vibration mode while in the hospital.

Patients and visitors are kindly requested not to take photographs inside the hospital.

Corporate Alliances

If your company has a contractual agreement with Apollo Bramwell Hospital for medical services, please contact the Registration Desk and let them know you are a corporate client.

Please ensure that you bring your identification card with you as well as an authorization letter from your company.

Other information

Friends and relatives accompanying patients are requested to remain in the waiting area in the main lobby unless there are special reasons for them to stay with the patient during examination and investigation.

Uniformed security guards are on duty 24 hours a day.




For all enquires please contact the Reception/Information Desk located in the lobby near the main entrance.

ADDITIONAL INFORMATION

Important health care tips

Instruction to parents of newborn babies

These simple suggestions are intended to help you in caring and bonding of your newborn baby. Each child is an individual and no two babies are alike, even in the same family. So never compare babies. Give lots of love, warmth, food and cleanliness and your baby will grow to be happy and healthy.

Arrival of Newborn Baby

The arrival of a newborn baby is always a happy moment for parents. We believe in bonding of your family and hence strongly recommend the father to be available to witness the birth of the baby.

Vaccination

Vaccines are very important for your child; it protects your child against various diseases like tetanus, diphteria, pertussis, polio, measles, hepatitis B, haemophilus influenzae type b (which causes some meningitis and pneumonia) yellow fever and tuberculosis etc. please ensure that your child gets immunized as per the extended program of immunization of W.H.O protocols (EPI). To know the new born vaccination schedule, please consult your pediatrician or contact the Mother & Child Unit on level 1.

Clothing

Dress the baby accordingly to the temperature. Do not over wrap the baby in hot weather. Dress the baby in comfortable in clothes, which are easy to dress and undress.

Skin Care

Bathe every alternate day using warm water.

Care of the navel

Keep the navel clean and dry

Care of the Breasts of the nursing mother

Wash the Breast each morning with warm water.

Feeding

Sit in a comfortable posture and hold the baby in a comfortable position. Feed the baby upon demand. Do not wake up the baby to feed.

Bowel movements

A baby can be expected to have several stools a day and breast-fed infants will usually have bowel movements with each feed. If the stools become more frequent and loose (watery) please inform your doctor for advice. The use of buttocks cream during the first few weeks will help protect your baby’s skin from irritation. There are many good preparations available. Be certain not to use Boric Acid Powder.

Strange Noises-including crying

Every baby sneezes, yawns, has hiccough , passes gas, and cries. Occasionally look cross eyed, their chin may quiver and their legs and arms may tremble. They cannot clear their throats, so coughing does it for them. He cannot blow his nose, so sneezing gets rid of mucus and dust . Crying does not hurt them.

Safety First

Never leave the baby alone on a bed,sofa or table. The baby is a wriggler and can roll off in less than a second. Please alert your nurse if you are unable to supervise the baby. Please speak to your Midwife about any concerns and support or advice you need.

Review

A baby needs to be reviewed by a pediatrician at birth and at (SUGGESTION) 2-3 weeks of age. First visit is very important as your baby will be checked for growth and development, congenital heart diseases (as many congenital heart diseases could be detected only at the second and third week of life) and congenital dislocation of the hip.

Pain management

Your nurse will assess your pain daily While it may not be possible to completely eliminate pain, with treatment, most pain can be controlled .Pain treatments work differently for different people. Your nurse and doctor will work with you to find the right pain medicine and treatment for you. You can help in the following way:

  • Talk to your doctor about pain control methods that have worked well for you before and discuss any concerns.
  • Tell your doctor about any allergies or current medications.
  • Ask about side effects that may occur with treatment.
  • Tell your doctor what medicines you take for other health problems since certain drugs, when taken with some pain medicines, can cause problems.

There are several methods to give pain relief medications

  • Most pain medicines are taken by mouth either in tablet or liquid form.
  • Injections into muscles or skin are medicines which are often slightly stronger and will work quicker.
  • Injections into a vein are medicines through a small tube, which is called an intra venous (IV) catheter.
  • Injections into spine are medicines through a small tube in your back are called an intrathecal catheter.
  • Rectal suppositories are medicines that dissolve in the rectum and are absorbed by the body.
  • Patches are medicines that are placed on a patch.

The patch is placed on the skin so that medicines can be absorbed into the body (transdermal patches).

What can be done to relieve pain?

There are several non-drug methods to get relief from pain:

  • Relaxation Technique – get in as comfortable a position as possible and breath in and out slowly while counting to three. Continue breathing in and out in the same pattern. Relaxation tape may be helpful.
  • Imagery – get in as comfortable a position as possible and imagine you are in a place you have found to be relaxing in the past, such as beach or mountains. Breathing in and out slowly while picturing this in your mind.
  • Music – get in as comfortable a position as possible and listen to your favorite music with closed eyes.
  • Other therapies include – Acupuncture, Heat/Cold massage, Distraction, Psychotherapy, Counselling, Prayer, Biofeedback, Exercise, Support Groups, Hypnosis or Positioning.

For information about these therapies please consult your physician.

Bed Sores Management

Your nurse will assess your risk for a pressure sore on admission. BED SORES…Prevention is better than cure. Anyone who stays in a bed, chair, or wheelchair for a long time can get pressure sores – pressure ulcers or bed sores. Fortunately most can be prevented, while few can become worse if not treated.

Are pressure sores serious?

Pressure sores can be serious, depending on how much the skin and skin tissues have been damaged. You should call your nurse if you think a sore is forming. Pressure sores usually develop over bony parts of the body that do not have much fat to pad them. Pressure sores are most common on the heels or on the hips. Other areas at risk for pressure sores include the base of the spine, the shoulder blades, the back and side of the knees, and the back of the head.

How are pressure sores treated?

Three things help heal pressure sores: Relieving the pressure that caused the sore – avoid lying on the pressure sores. Use foam pads of pillows to take pressure off the sores. Special mattresses, mattress covers, foam wedges or seat cushions can help support you in bed or in a chair to reduce or relieve pressure. Treating the sore itself – in order to heal, pressure sores must be kept clean and free of dead tissue. The nursing team will assess the sore daily and apply any treatment required.

For further information on pressure sores please speak to your nurse. Improving the nutrition and other conditions to help the sore heal- Good nutrition is very important because it helps your body heal the sore.

If you do not get enough calories , protein and other nutrients , your body would not be able to heal, no matter how carefully you care for the pressure sore.

Safe Medication…be an Informed Patient

Unfortunately, medication errors happen. They happen in hospitals, in pharmacies, or even at home. And sometimes people get hurt because of these errors.

At home:

  • Make a list of medication you are taking now. Include the dose and how often you take them.
  • Any time your medication changes, list it.
  • Keep medication in their original containers.
  • Never take someone else’s medication.
  • Read the label every time you take a dose to make sure you have the right drug and that you are following the instruction
  • Turn on the lights when taking your medication
  • Do not store medication cabinet in the bathroom or humid conditions or under direct sunlight.
  • Store medication where children cannot see or reach them.
  • Do not chew, crush or break any capsules or tablets unless instructed.
  • To take liquid medication, use only the cup or other measuring device that comes with it. Dosing errors can happen if you use a different cup or if you use the cup with other liquids, because the cups are often of different sizes or have different markings.

In the hospital:

  • Bring your medication list with you when you visit the hospital.
  • Tell your doctor you want to know the name of each medication o and the reason you are taking them.
  • Look at all medications before you take them.
  • Do not let anyone give you medication without checking your hospital ID wristband every time.

This helps prevent you from getting someone else’s medications.

Physical Activity

Regular physical activity reduces the risk of developing a serious illness and we advise at least 30 minutes of moderate intensity exercise on most days of the week. Regular physical activity reduces the risk of heart diseases, risk of developing diabetes, the risk of developing high blood pressure, reduces the feeling of depression and anxiety, helps build and maintain healthy bones, muscles and joints, and promotes psychological well-being.

Remember a moderate amount of physical activity can be achieved in a variety of ways. Benefits are based on the duration, intensity and frequency. Believe it or not washing and waxing a car or washing the floor and windows for 45 – 60 minutes can equal bicycling 4 miles in 15 minutes.

Safety Tips to prevent falls

Falls are the leading cause of injury of people 65 and older. Your nurse will assess your risk for falls on admission Falls can happen at any time at any place to people of any age, but most falls occur to people aged 65 and older in the home during everyday activities. However, many falls can be prevented.

Here are prevention tips:

Stairs

  • Provide enough light to clearly see steps
  • Keep stairs free of clutter
  • Install sturdy handrails on both sides of the stairway

Bathroom

  • Keep a light switched on in the bathroom
  • Place a rubber mat or non-skid steps on the bathtub/shower floor
  • Leave the bathroom door unlocked, so it can be opened from both sides.

Footwear

  • Wear low-healed or flat shoes with non-skid soles
  • The shoes with a fairly snug fit are preferred and keep laces tight
  • Avoid shoes with thick, heavy soles

What to do if you fall

  • Do not panic. Assess the situation and determine if you are hurt
  • Slide or crawl along the floor to the nearest couch or chair and try to get up
  • If you cannot get up, call for help.
  • If you are alone, crawl slowly to the telephone and call someone for help.

Important medication tips

Introduction

Medications, both prescribed and over-the-counter, are used every day to treat acute and chronic illness. Medications can help people live healthy lives for a prolonged period. Although these approved drugs are prescribed often, it is important to realize that they must still be used with caution.

Foods, and the nutrients they contain, can interact with medications we take. These can cause unwanted effects. A food/drug interaction occurs when a food or one of its components interferes with the way a drug is used in the body. The following fact sheet describes common food/drug and drug/nutrient interactions. We hope this will help you to see the potential for interactions and learn to avoid them. Be sure to talk to your doctor and pharmacist to get the maximum benefit from medication use.

Food/Drug Interactions

Food can interfere with the stages of drug action in a number of ways. The most common effect is for foods to interfere with drug absorption. This can make a drug less effective because less gets into the blood and to the site of action. Nutrients or other chemicals in foods can affect how a drug is used in the body. Foods may affect excretion of drugs from the body. With some drugs, it is important to avoid taking food and medication at the same time with other drugs; it may be good to take the drug with fruit to prevent stomach irritation. Alcohol can affect many medications. Always check with your pharmacist about possible effects of alcohol on your medication.

Things to keep in mind

As you probably know, there are a wide variety of medications in the market today. Almost all medications have the potential to cause side effects. Many people take more than one medication. This is especially true for older people. While people take multiple medications, food and drug interaction are more likely to occur.

Examples of Food/ Drug Interaction

Drug Class Food that interacts Effects of the interacts What to do
Analgesic Paracetamol (Panadol) Alcohol Increases risk for liver toxicity Avoid Alcohol
Antibiotic Tetracycline Dairy products, Iron Decreases drug absorption Do not take with milk. Take 1 hour before or 2 hours after food/milk
Drug Class Food that interacts Effects of the interacts What to do
Amoxicillin Penicillin Supplements Decreases drug absorption Take 1 hour before or 2 hours after meals
Zithromax (Azithromycin) Food Decreases GI distress, slows drug absorption  
Erythromycin Nitrofurantion Food   Take with food or milk
Anticoagulant Warfarin Foods rich with Vitamin K Decreases drug effectiveness Limit foods high in Vitamin K; Liver broccoli, spinach, kale, cauli-flower, and Brussels Sprouts
Anticonvulsant Phenobarbital Alcohol Causes increased drowsiness Avoid Alcohol Sp Moderate intake or Vitamin C
Primidone Vitamin C Decreases in drug effectiveness Avoid Alcohol Sp Moderate intake or Vitamin C
Antifungal Griseofulvin High-fat meal Increases drug absorption Take with high-fat meal
Antihistamine Diphenhydramine Alcohol Increases drowsiness Avoid alcohol
Alcohol Chlorpheniramine Alcohol Increases drowsiness Avoid alcohol
Drug Class Food that interacts Effects of the interacts What to do
Antihyperlipemic Lovastatin Foods Enhance drug absorption Take with food
Antihyperlipemic Felodipine Grapefruit Juice Increases drug absorption Consult your physician or Pharmacist before changing diet
Drug Class Food that interacts Effects of the interacts What to do
Anti-inflammatory Naproxen (naprosyn) Food or milk Decreases Gl irritation Take with food or milk
Ibuprofen (Brufen) Alcohol Increases risk for liver damage or stomach bleeding. Avoid Alcohol
Diuretic Spironolactone Food Risk for hypertensive care Avoid food high in tyramine
Psychotherapeutic MAO inhibitors: Isocarboxazid Foods high in tyramine: aged cheese, Chianti Risk for hypertensive care Avoid food high in tyramine
Tranylcypromine Wine, pickled herring    
Phenelizine Brewer's yeast, fava beans    

Facts to remember about drug/food interactions

  • Read the prescription label on the container. If you do not understand something, ask your doctor or pharmacist about it.
  • Read all directions, warnings, and interaction precautions printed on medicine labels and packages, even over-the-counter-medicines can cause problems.
  • Take medicine with a full glass of water, unless your doctor tells you differently.
  • Don’t stir medicine into your food or take capsules apart ( unless your doctor tells you to) because this may change the way the drug works.
  • Don’t take vitamins pills the same time you take medicine because vitamins and minerals can cause problems if taken with some drugs.
  • Don’t mix medicines into hot drinks because the heat may keep the drug from working.

Never take medication with alcoholic drinks.

Patient rights and responsibilities

At Apollo Bramwell Hospital, we respect the personal and unique needs and values of each patient.

We consider our patients to be partners in their medical care.

Our expectation is that the observance of Patients’ Rights will support mutual cooperation and greater satisfaction for patients and hospital staff.

AS A PATIENT YOU HAVE THE RIGHT...

  1. To know the name, identity and professional status of all persons providing services to you and to know the physician who is primarily responsible for your care.
  2. To receive complete and current information concerning your diagnosis, treatment and prognosis in terms that you can understand.
  3. To have access to all information contained in your medical record through your primary consultant.
  4. To an explanation in terms you can understand of any proposed procedure, drug or treatment; the possible benefits; the serious side effects, risks or drawbacks which are known; potential costs; problems related to recovery; and, the likelihood of success. The explanation should also include discussion of alternative procedures or treatments.
  5. To accept or refuse any procedure, drug or treatment, and to be informed of the consequences of any such refusal. If there is conflict between you and your parents/ guardian regarding your exercise of this right, you and parents/ guardian may need to participate in conflict resolution procedure.
  6. To personal privacy. Care discussion, consultation, examination and treatment will be treated confidentially.
  7. To expect that all communications and records related to your care will be treated confidentially.
  8. To supportive care including appropriate management of pain, treatment of uncomfortable symptoms and support of your psychological and spiritual needs, even if you have a terminal illness.
  9. To assistance in obtaining consultation with another physician regarding your care. This consultation may result in additional costs to you or your family.
  10. To request consultation with the Hospital Ethical Committee regarding ethical issues involved in your care.
  11. To be transferred to another facility at your request or when medically appropriate and legally permissible. You have a right to be given a complete explanation concerning the need for and alternatives to such a transfer. The facility transferred must first accept you as a patient.
  12. To know if your care involves research or experimental methods of treatment. You have the right to consent or refuse to participate.
  13. To voice complaints regarding your care, to have those complaints reviewed, and when possible, resolved without fear of any harm or penalty to yourself. You have the right to be informed of the response to your complaint.
  14. To expect reasonable continuity of care and to be informed by caregivers of realistic patient care options when hospital care is no longer appropriate. You have the right to participate in this discharge planning process.
  15. To examine your bill and receive an explanation of the charges regardless of the source of payment of your care.

NOTE:If you are unable to exercise these rights, your guardian, next of kin or legally authorized surrogate has the right to exercise these rights on your behalf.

AS A PATIENT IT IS YOUR RESPONSIBILITY...

  1. To provide all personal and family health information needed to provide you with appropriate care. This includes reporting if you are in pain, or require pain relief.
  2. To participate to the best of your ability in making decisions about your medical treatment, and to comply with the agreed upon plan of care.
  3. To ask questions to your physician or other care providers when you do not understand any information or instructions.
  4. To inform your physician or other care provider if you desire a transfer of care to another physician, caregiver, or facility.
  5. To be considerate of others receiving and providing care.
  6. To comply with the facility policies and procedures, including those regarding smoking, noise, and number of visitors.
  7. To accept financial responsibility for health care services and settle bills promptly.
  8. To treat all staff respectively-abuse, violence and inappropriate behavior is not tolerated.
  9. To inform physician about current medications or treatments (preferably to show the physician all medications you are currently taken)