If you are visiting Apollo Bramwell Hospital for the first time for admission or as an in-patient or out-patient, you need to first register (this will be a lifetime registration). Kindly approach the Registration Desk and our staff will guide you through the Registration process. You will be issued a Smart Card bearing a Unique Hospital Identification Number (UHID) and upon your registration an electronic hospital record file will be generated.
If you are visiting as an outpatient for consultations and investigations you will be guided by a secretary to the appropriate consultation chamber after the registration process is complete.
You are required to meet a nurse prior to seeing the doctor for vitals check such as fever, blood pressure , height and weight. Therefore it is prudent to come 15 minutes before the appointed time.
On arrival at the Hospital you are requested to approach the Registration Desk wherein the admission process will be completed. You will be asked a few relevant questions which will enable us to quickly complete this process.
Please remember to provide us with correct information, as this may help you in case of insurance claims. The Different categories of rooms/beds available in the hospital are allotted depending on your choice and availability.
When you report for admission, please bring your registration card and Doctors advice slip.
You shall receive two visitors’ passes for your well-wishers to visit you during the visiting hours. In case of ICU admission, only one ICU pass shall be issued to your attendant.
We wish to plan your discharge in advance and will therefore ensure you are given a planned discharge time a grace period of three (3) hours is taken into consideration at the time of admission and one (1) hour discharge while finalizing your bill. For billing purpose a stay up to six (6) hours before and after checkout time will be considered half day and more than six (6) hours will be treated as full day.
Please contact the Billing Manager for any clarification regarding billing.
For payments, you may contact the billing personnel at level 4 on extension number 2404 or Out Patient Billing Office on the ground floor on extension 1028/1029.
Advance payment is required at the time of admission.
Insurance patients are required to produce all details of their insurance policy at the Corporate Desk.
The Corporate Officer will act as a facilitator for the insured and Apollo Bramwell Hospital in procuring the pre-guarantee of payment from the respective insurance company prior to admission.
Patient will be informed of the approval/refusal prior to admission.
Corporate /Credit patients will have to submit the credit / authorization letter at the Admission Desk.
Please ask your Doctor or Billing Department to give an estimate based on the proposed treatment plan and the expected duration of the stay.
PAYMENT SHOULD BE MADE ONLY TO BILLING DEPARTMENT PERSONNEL AND NOT TO ANY OTHER INDIVIDUAL.
We recognize the importance of support from family and friends for all patients admitted to the hospital. However, at ABH, patient care is our primary concern and in order to enhance the quality of care, a special visiting policy and certain regulations have been implemented. Daily visiting hours are:
Exceptions to the above are at the discretion of the nurse in charge at the time e.g. dying patient.
All visitors need to take Visitors access pass from the registration desk.
The disposable set should be used only once and needs to be disposed in the designated waste bag placed outside the critical care unit. Religious representatives, upon request from the patient or relative following discussion with the nursing team, can be arranged. This can be outside of the normal visiting hours and for one hour.
Flowers may look attractive but they are also a potential source of serious infections. No flowers/ plants are permitted in the hospital. Food from outside is another source of spreading infection and hence strictly prohibited in this hospital. The patient is supplied with the diet prescribed by the doctor.
Apollo Bramwell Hospital is deeply committed to the highest standards of excellence in medical care. At the same time we place a lot of importance on the traditional values of hospitality and compassionate patient care. Our primary concerns are our patients’ health and comfort and that they are given the best possible care once they enter the portals of our hospital.
Apollo Bramwell Hospital has designed the Total Safety Program because the safety of our patients is of utmost importance. We provide 24-hour security, closed circuit television (CCTV) in all public areas and an in-room safe to lock up your personal belongings.
Apollo Bramwell Hospital offers a choice of patient rooms, all air conditioned. All patient beds are electronically operated with a remote control for maximum patient comfort and are provided with oxygen suction and compressed air supply.
All Single Private Rooms and above are equipped with internet access.
A common Visitors Lounge for patients of Deluxe and Suite Rooms is available with Cafeteria service on the 5th and 6th floor.
A special lobby for International Patient Services has been designed on the 2nd floor with facilitates for communication, visa, ticketing and travel.
Diet is an integral part of patient care. Our dieticians, in association with the doctor and nurse, will assess a patient’s diet needs. Diet counseling is offered for obesity, cardiac disease, hypertension, diabetes, liver disorders, malnutrition, renal disorder, anemia , gout, nutrition during pregnancy and lactation, infant nutrition, gastro-intestinal disorders, etc. We also offer diet counseling to outpatients through our Outpatient Diet Clinic.
Patients and their visitors have access to the finest selection of cuisines at the hospital. An a la carte menu with in-room dining facilities is available and food is expertly prepared by Bramwell Catering. Exceptional food quality and timely delivery of food are an integral part of our service.
We provide laundry service for family/ attendants staying with patients; this will be billed at the time of the patient’s discharge.
A gift shop is located in the main lobby. It sells a variety of lovely gifts including cards, magazines, books and other gift items.
National Commercial Bank has an ATM in the main lobby.
For the convenience of patient’s attendants and visitors, a café is located in the main lobby of the Hospital.
Ambulance services are available for pick up as well as drop off.
Apollo Bramwell Hospital offers a 24 - hour Inpatient and Outpatient Pharmacy.
We provide 24-hour security at the hospital and have CCTV cameras in all public areas. All rooms are fitted with an electronic safe.
Picture Archiving and Communications System (PACS), enables radiology images to be stored electronically and viewed on high resolution screens, for early diagnosis. Furthermore these are available not only to imaging specialists but to the treating physicians thus enhancing interdisciplinary approach to diagnosis.
PACS technology, now used by most of the leading hospitals in the world, is an electronic and filmless information system for acquiring, sorting, transporting, storing and displaying all types of medical images including x-rays, MRI and endoscopy.
With the introduction of hospital wide PACS, Apollo Bramwell proposes to deliver the highest standards of quality and care. PACS enables immediate transmission of images to doctors in critical areas there by reducing delays in diagnosis. Also PACS indirectly improves service by reducing re-exposures.
Electronic Medical Records (EMR) refers to electronically maintained online medical records which replace the heavy and cumbersome physical files of old which were restricted in accessibility. EMR can be accessed at multiple locations by multiple users reducing errors in medication and delays in monitoring of patients. By reducing the use of paper, ABH reaffirms to the global strategy of preserving the environment.
This multi-slice CT scanner is an important advance in diagnostic cardiology, as the technology is twice as fast compared to other 64 slice CT machines and captures high resolution images of a beating heart in seconds without the need for heart slowing medications. For example, chest examinations now only require a scan time of 0.6 seconds.
Moreover, the dual source is not only the world’s fastest CT scanner, but also the one with the lowest radiation exposure. Hence, it is an advantage for trauma patients and young children who may otherwise require multiple radiation exposures due to lengthier examination times of the current CT scanners.
Magnetic Resonance Imaging with Achieva 1.5T SE provides uncompromised quality in challenging applications like large field-of-view for abdominal and breast imaging, uniform fat suppression in all anatomies, and consistent off-center imaging, across patients of all heights and body weight. Powerful gradients, scalable FreeWave Radio Frequency receiver, SENSE parallel imaging and a large homogenous FOV are all included in a scalable, cost-conscious system.
Whole Body MRI is effective for evaluating the entire skeleton in patients with suspected bone metastasis (cancer that spread to the bone from other parts of the body) in a single imaging scan-and it only takes between 15 and 19 minutes. Besides its accuracy and quickness the fact that it’s an MRI scan means it’s non-invasive and there is no radiation risk to the patient. Whole Body MRI can also detect metastases in other parts of the body besides the bones, such as in the brain, lung or liver.
The new concept of Telemedicine in the Indian Ocean region will bridge geographical distances and provide far distant consultations and second opinions.
Telemedicine as applied to medical practice results in:
Making the invisible – visible!
StentBoost technology at ABH will become an invaluable tool in the routine practice of cardiologists and will improve success rates in stent deployment.
StentBoost is a non-invasive interventional tool that enables cardiologists to see the stent in relation to the vessel during procedures to immediately check the deployment and expansion of stents in the coronary arteries – while the patient is still in the examination room and the catheter is in place.
The key advantage of stent boost is the speed with which the images are available during a procedure.
An appointment with a consultant may be scheduled by contacting the Appointment Call Centre at (230)605-1000.
Same day appointments may also be scheduled at the Registration Desk on a walk-in basis, subject to the availability of the consultant on that day.
When a patient is not sure which specialty consultant he or she should see, they may meet with the triage nurse when they come to the hospital. The triage nurse will guide the patient to the right specialty after discussing the matter with the patient in private. Separate rooms are available in the main lobby to interact with the triage nurse in private.
Outpatient Consultation Services are located on the ground floor of the hospital behind the Registration Desk. The personnel at the Registration Desk will escort the patient and family members to the respective Outpatient Department as per the appointment schedule.
The Outpatient Department hours are as follows:
We also have also extended hours for some clinics which are as follows:
The Outpatient Consultation Services of the hospital are divided into three bays. Some of the departments situated in each bay are as follows:
Treatment rooms are provided in the Outpatient Department, where the vitals are taken for all patients prior to every visit.
We maintain patient confidentially at all times and practice patient education too.
The Outpatient Department also runs specialty clinics such as the Breast Clinic, the Cervical Cancer Prevention Clinic, the Sugar Clinic, the Stone Clinic and the Prostate Clinic. For more information, please visit the Reception desk in the maing lobby or call on 6051000
Apollo Bramwell Hospital has some of the most advanced, state-of-the-art diagnostic facilities. We take quality control seriously and take great care to ensure strict quality control and accuracy in all investigations. Our radiology and laboratory services are available 24 hours a day.
Some of the diagnostic services available in the hospital are as follows:Cardiology Diagnostic Services
The Department of Laboratory Medicine is equipped with the latest technology, trained professionals, and a team of well-qualified pathologists in the following fields:
The Department of Physiotherapy at Apollo Bramwell Hospital (ABH) offers comprehensive services in the areas of:
Physiotherapy services are available for hospitalized patients (Inpatients) as well as for external patients (Outpatients). Outpatient physiotherapy services at Apollo Bramwell Hospital are conveniently located on the ground floor in a spacious and aesthetic environment. It includes 5 specialized treatment rooms with a large rehabilitation hall housing high-tech equipment for delivering professional and focused physiotherapy care.
At Apollo Bramwell Hospital (ABH) Health and Wellness Centre, we focus on the concept of well-being and healthy life habits through Preventive Health Check Packages. We have designed various packages, taking into account the entire cross-section of people from various age groups and backgrounds. We offer the following packages:
The Apollo Bramwell Hospital Emergency Department is geared to meet all medical and surgical emergencies, including pediatrics, obstetrics, geriatrics and poly trauma 24 hours a day. It is backed by consultants from all specialties and super specialties around the clock for all critical conditions. Our Emergency Department houses an operation theatre for all emergency surgeries and procedures. We have a modern and well-equipped ambulance which operates 24/7 with experienced doctors and nurses. The ambulance has provisions for Advanced Cardiac Life Support (ACLS) and Basic Life Support (BLS). Whenever an ambulance is needed, just dial our 3-digit private medical ambulance 24H hotline number ‘132’
The three new Harley-Davidson bikes are an important addition to the hospital’s emergency services with the growing number of emergency cases treated at Apollo Bramwell.
The bikes are manned by Apollo Bramwell’s emergency response teams which include an experienced rider and a nurse. The motorcycles carry the same equipment as an ambulance, with the exception of a stretcher.
Upon arrival at the hospital, if you or someone in your party requires a wheel chair or stretcher, please contact the Reception/Information Desk located in the main lobby or call 6051000 for assistance.
The diet clinic is located in the Outpatient Department. Dieticians will provide you with a customized diet charts after careful consideration of your therapeutic needs prescribed by your doctor.
Reports can be collected at Report Delivery located in the 1st bay of the Outpatient Department. Reports can also be delivered by email. Radiology Images are delivered on DVD.
For the convenience of patients and guests, a cafeteria is located in the main lobby of the hospital.
In the ARCASA gift shop in the main lobby, you will find interesting and beautiful items to give as gifts or take home for yourself.
The Outpatient Pharmacy in the main lobby is open 24 hours a day, 7 days a week.
National Commercial Bank has an ATM in the main lobby on the ground floor of the hospital.
For the convenience of our patients, multiple billing points are spread throughout the ground floor. The location of these billing points are:
Patients may choose to make any type of payment at any one of the above billing counters. Payments can be made in cash, or by cheque or credit card.
Apollo Bramwell Hospital commits to a smoke-free environment. Smoking is not permitted inside Apollo Bramwell Hospital or within 50 feet of its buildings, entryways, balconies and/or courtyards. Similarly, the hospital policy strictly prohibits consumption of alcohol anywhere on the hospital premises.
Patients and visitors are requested to switch off or turn mobile phones to silent or vibration mode while in the hospital.
Patients and visitors are kindly requested not to take photographs inside the hospital.
If your company has a contractual agreement with Apollo Bramwell Hospital for medical services, please contact the Registration Desk and let them know you are a corporate client.
Please ensure that you bring your identification card with you as well as an authorization letter from your company.
Friends and relatives accompanying patients are requested to remain in the waiting area in the main lobby unless there are special reasons for them to stay with the patient during examination and investigation.
Uniformed security guards are on duty 24 hours a day.
For all enquires please contact the Reception/Information Desk located in the lobby near the main entrance.
These simple suggestions are intended to help you in caring and bonding of your newborn baby. Each child is an individual and no two babies are alike, even in the same family. So never compare babies. Give lots of love, warmth, food and cleanliness and your baby will grow to be happy and healthy.
The arrival of a newborn baby is always a happy moment for parents. We believe in bonding of your family and hence strongly recommend the father to be available to witness the birth of the baby.
Vaccines are very important for your child; it protects your child against various diseases like tetanus, diphteria, pertussis, polio, measles, hepatitis B, haemophilus influenzae type b (which causes some meningitis and pneumonia) yellow fever and tuberculosis etc. please ensure that your child gets immunized as per the extended program of immunization of W.H.O protocols (EPI). To know the new born vaccination schedule, please consult your pediatrician or contact the Mother & Child Unit on level 1.
Dress the baby accordingly to the temperature. Do not over wrap the baby in hot weather. Dress the baby in comfortable in clothes, which are easy to dress and undress.
Bathe every alternate day using warm water.
Keep the navel clean and dry
Wash the Breast each morning with warm water.
Sit in a comfortable posture and hold the baby in a comfortable position. Feed the baby upon demand. Do not wake up the baby to feed.
A baby can be expected to have several stools a day and breast-fed infants will usually have bowel movements with each feed. If the stools become more frequent and loose (watery) please inform your doctor for advice. The use of buttocks cream during the first few weeks will help protect your baby’s skin from irritation. There are many good preparations available. Be certain not to use Boric Acid Powder.
Every baby sneezes, yawns, has hiccough , passes gas, and cries. Occasionally look cross eyed, their chin may quiver and their legs and arms may tremble. They cannot clear their throats, so coughing does it for them. He cannot blow his nose, so sneezing gets rid of mucus and dust . Crying does not hurt them.
Never leave the baby alone on a bed,sofa or table. The baby is a wriggler and can roll off in less than a second. Please alert your nurse if you are unable to supervise the baby. Please speak to your Midwife about any concerns and support or advice you need.
A baby needs to be reviewed by a pediatrician at birth and at (SUGGESTION) 2-3 weeks of age. First visit is very important as your baby will be checked for growth and development, congenital heart diseases (as many congenital heart diseases could be detected only at the second and third week of life) and congenital dislocation of the hip.
Your nurse will assess your pain daily While it may not be possible to completely eliminate pain, with treatment, most pain can be controlled .Pain treatments work differently for different people. Your nurse and doctor will work with you to find the right pain medicine and treatment for you. You can help in the following way:
The patch is placed on the skin so that medicines can be absorbed into the body (transdermal patches).
There are several non-drug methods to get relief from pain:
For information about these therapies please consult your physician.
Your nurse will assess your risk for a pressure sore on admission. BED SORES…Prevention is better than cure. Anyone who stays in a bed, chair, or wheelchair for a long time can get pressure sores – pressure ulcers or bed sores. Fortunately most can be prevented, while few can become worse if not treated.
Pressure sores can be serious, depending on how much the skin and skin tissues have been damaged. You should call your nurse if you think a sore is forming. Pressure sores usually develop over bony parts of the body that do not have much fat to pad them. Pressure sores are most common on the heels or on the hips. Other areas at risk for pressure sores include the base of the spine, the shoulder blades, the back and side of the knees, and the back of the head.
Three things help heal pressure sores: Relieving the pressure that caused the sore – avoid lying on the pressure sores. Use foam pads of pillows to take pressure off the sores. Special mattresses, mattress covers, foam wedges or seat cushions can help support you in bed or in a chair to reduce or relieve pressure. Treating the sore itself – in order to heal, pressure sores must be kept clean and free of dead tissue. The nursing team will assess the sore daily and apply any treatment required.
For further information on pressure sores please speak to your nurse. Improving the nutrition and other conditions to help the sore heal- Good nutrition is very important because it helps your body heal the sore.
If you do not get enough calories , protein and other nutrients , your body would not be able to heal, no matter how carefully you care for the pressure sore.
Unfortunately, medication errors happen. They happen in hospitals, in pharmacies, or even at home. And sometimes people get hurt because of these errors.
This helps prevent you from getting someone else’s medications.
Regular physical activity reduces the risk of developing a serious illness and we advise at least 30 minutes of moderate intensity exercise on most days of the week. Regular physical activity reduces the risk of heart diseases, risk of developing diabetes, the risk of developing high blood pressure, reduces the feeling of depression and anxiety, helps build and maintain healthy bones, muscles and joints, and promotes psychological well-being.
Remember a moderate amount of physical activity can be achieved in a variety of ways. Benefits are based on the duration, intensity and frequency. Believe it or not washing and waxing a car or washing the floor and windows for 45 – 60 minutes can equal bicycling 4 miles in 15 minutes.
Falls are the leading cause of injury of people 65 and older. Your nurse will assess your risk for falls on admission Falls can happen at any time at any place to people of any age, but most falls occur to people aged 65 and older in the home during everyday activities. However, many falls can be prevented.
Here are prevention tips:
Medications, both prescribed and over-the-counter, are used every day to treat acute and chronic illness. Medications can help people live healthy lives for a prolonged period. Although these approved drugs are prescribed often, it is important to realize that they must still be used with caution.
Foods, and the nutrients they contain, can interact with medications we take. These can cause unwanted effects. A food/drug interaction occurs when a food or one of its components interferes with the way a drug is used in the body. The following fact sheet describes common food/drug and drug/nutrient interactions. We hope this will help you to see the potential for interactions and learn to avoid them. Be sure to talk to your doctor and pharmacist to get the maximum benefit from medication use.
Food can interfere with the stages of drug action in a number of ways. The most common effect is for foods to interfere with drug absorption. This can make a drug less effective because less gets into the blood and to the site of action. Nutrients or other chemicals in foods can affect how a drug is used in the body. Foods may affect excretion of drugs from the body. With some drugs, it is important to avoid taking food and medication at the same time with other drugs; it may be good to take the drug with fruit to prevent stomach irritation. Alcohol can affect many medications. Always check with your pharmacist about possible effects of alcohol on your medication.
As you probably know, there are a wide variety of medications in the market today. Almost all medications have the potential to cause side effects. Many people take more than one medication. This is especially true for older people. While people take multiple medications, food and drug interaction are more likely to occur.
|Drug Class||Food that interacts||Effects of the interacts||What to do|
|Analgesic Paracetamol (Panadol)||Alcohol||Increases risk for liver toxicity||Avoid Alcohol|
|Antibiotic Tetracycline||Dairy products, Iron||Decreases drug absorption||Do not take with milk. Take 1 hour before or 2 hours after food/milk|
|Drug Class||Food that interacts||Effects of the interacts||What to do|
|Amoxicillin Penicillin||Supplements||Decreases drug absorption||Take 1 hour before or 2 hours after meals|
|Zithromax (Azithromycin)||Food||Decreases GI distress, slows drug absorption|
|Erythromycin Nitrofurantion||Food||Take with food or milk|
|Anticoagulant Warfarin||Foods rich with Vitamin K||Decreases drug effectiveness||Limit foods high in Vitamin K; Liver broccoli, spinach, kale, cauli-flower, and Brussels Sprouts|
|Anticonvulsant Phenobarbital||Alcohol||Causes increased drowsiness||Avoid Alcohol Sp Moderate intake or Vitamin C|
|Primidone||Vitamin C||Decreases in drug effectiveness||Avoid Alcohol Sp Moderate intake or Vitamin C|
|Antifungal Griseofulvin||High-fat meal||Increases drug absorption||Take with high-fat meal|
|Antihistamine Diphenhydramine||Alcohol||Increases drowsiness||Avoid alcohol|
|Alcohol Chlorpheniramine||Alcohol||Increases drowsiness||Avoid alcohol|
|Drug Class||Food that interacts||Effects of the interacts||What to do|
|Antihyperlipemic Lovastatin||Foods||Enhance drug absorption||Take with food|
|Antihyperlipemic Felodipine||Grapefruit Juice||Increases drug absorption||Consult your physician or Pharmacist before changing diet|
|Drug Class||Food that interacts||Effects of the interacts||What to do|
|Anti-inflammatory Naproxen (naprosyn)||Food or milk||Decreases Gl irritation||Take with food or milk|
|Ibuprofen (Brufen)||Alcohol||Increases risk for liver damage or stomach bleeding.||Avoid Alcohol|
|Diuretic Spironolactone||Food||Risk for hypertensive care||Avoid food high in tyramine|
|Psychotherapeutic MAO inhibitors: Isocarboxazid||Foods high in tyramine: aged cheese, Chianti||Risk for hypertensive care||Avoid food high in tyramine|
|Tranylcypromine||Wine, pickled herring|
|Phenelizine||Brewer's yeast, fava beans|
Never take medication with alcoholic drinks.
At Apollo Bramwell Hospital, we respect the personal and unique needs and values of each patient.
We consider our patients to be partners in their medical care.
Our expectation is that the observance of Patients’ Rights will support mutual cooperation and greater satisfaction for patients and hospital staff.
NOTE:If you are unable to exercise these rights, your guardian, next of kin or legally authorized surrogate has the right to exercise these rights on your behalf.